Help & Support
If you have a wireless enabled device, choose the “Net4” network. Open up your Internet Browser (eg Internet Explorer or Firefox). You will be presented with the Net4 Connect page. Press the connect button and follow the instruction to Register. Then surf the Net.
Please download the User Guide – Getting Started.
All Net4 locations can be viewed here HERE.
Need to know the SMTP Server for outgoing email? Each park may be different. Download the list: SMTP List
Trouble Disconnecting? Click here to Disconnect.
We can be emailed at: support@net4.com.au
Our FAQ are below:
Q. How do I connect to Net4?
A. Turn on the WiFi on your laptop so that it can search for available wireless in the area. When your computer recognizes Net4, highlight it and click Connect.
Q. It says I’m connected to Net4, how do I get onto the Internet?
A. Open your browser and the first page that will appear will be the Net4 Log In page. If you are already a member you will input your username and password then click Enter. If you are not already a member, click Register – then you will be taken through the steps of creating a username & password and choice of time plans to purchase.
Q. If I buy Casual Hours how is my time charged to me?
A. Time purchased starts counting at Log On and ceases at Disconnect. Time is valid for 12 months and can be used at any caravan park where Net4 is installed. (A full list is on our Net4.com.au website) If you purchase 5 hours you can use 20mins at one park, 50mins at another one, and so on until all your time is used over the 12 months. You will be prompted to refill when time runs out.
Q. How does the Special $55 Net4 deal work?
A. The special deal gives you 10 hours per month for 12 months. It starts at the date of purchase. On that date every month you start again with a new 10 hours. Hours not used are not carried over.
Q. I like the look of the Special $55 Net4 Plan. What happens if I want to use more than 10 hours per month?
A. You can always purchase Casual Hours on top of the monthly hours, Casual Hours purchased will be used if the 10hrs is used up before the month starts again. Any extra Casual Time remaining will stay in your account and be used anytime that the months hours are used before the start of the new month.
Q. What if the Net4 Log In page does not appear when I try to open my browser?
A. Check that you have good signal strength, or 3 bars. Anything less may mean difficulty in connecting, therefore you will have to move to another location outside or in view of the antenna at the office to obtain better signal.
Q. What happens if I don’t have 3 bar signal strength?
A. Then your connection may not be solid enough to maintain without ‘dropping out’.
Q. I want to sit inside my caravan/campervan or cabin to use my laptop. Why can’t I connect?
A. The Net4 WiFi Hotspot in most parks is located at the park office. The signal from the antenna located there will not usually go through insulated walls, metal or doorways. You will probably have to move outside or closer to the antenna to connect.
Q. What happens if the signal keeps dropping out when I’m trying to do something?
A. You will have to move outside so that your signal is strong enough.
Q. It tells me I have the wrong username or password
A. Check that you have not got your CAPS lock on, there are no spaces or punctuation in between letters.
Q. I contacted Net4 and haven’t been called back yet
A. Have you got your correct contact details on your membership? We cannot call an STD number to talk to you if you are away from home, we need a mobile number.
Q. Why do I need Excellent or 3 bar signal strength? I don’t need to worry about that at home!
A. Your home wireless setup is totally different to a WiFi Hotspot setup at a park.
Q. What do I do when I have finished using the Internet?
A. Immediately after clicking Enter when you log on, the next page which appears will be the Disconnect page with a red Disconnect button in the centre (and your personal details on the left). Add this page to your Favorites, so that you can go back to it when you have finished working on the internet and Log Out to close your session. Alternatively open a new window to surf the internet and Minimise the Disconnect page to come back to when you are ready to Log Off.
Q. What happens if I lose the Disconnect page or forget to log out?
A. If you lose the Status/Disconnect page, first try hitting the BACK button to see if you can get back to it. (If you can, this would be a good opportunity to bookmark it for future reference) If you have closed your browser and can’t get back to it, just go to your Available WiFi Networks (where you made the initial connection) and then just click DISCONNECT from Net4. Powering Off your machine/device for 10 minutes will also end the Net4 connection.
Q. I’m having problems with Net4 and the park office can’t help me!
A. Park management and staff are not responsible for any Net4 enquiries. Please call the Net4 Helpline 1300 792 655 where our technical staff are on call to help you as soon as possible. Our techs may need to speak to you in person to check computer settings with you.
Q. I’ve done everything right and my connection drops out after a few minutes. Why?
A. Ensure your computer is set to local date and time (OVERSEAS VISITORS: this is most important).
Ensure that you haven’t got a filter or firewall cutting the connection. You may have to turn your firewall off so that connection can be maintained. The Child Protection Filters that have been introduced recently may also cause problems maintaining a connection. It may have to be disabled, and turned back on when you get home.
Q. What is my daily download limit?
A. Net4 users cannot download more than a generous 200MB per day. This limit is strictly enforced! This means NO downloading of movies, video or streaming radio or online group interaction as these activities all raise download figures alarmingly quickly.
Q. How can I top up my account and buy more hours?
A. Log in with your username and password then click Refill. This will take you through the time purchase and payment procedure.
Q. The connection seems slow. What can I do about it?
A. Check your signal strength, if it is less than 3 bars or Excellent, move outside closer to the WiFi Hotspot at the office to get a stronger signal.
Q. How can I find out which parks Net4 is installed at?
A. Our website Net4.com.au has a full list of parks and locations with maps where Net4 is installed.
Q. Why isn’t Net4 at all caravan parks?
A. It is the park owners’ decision to request that Net4 be installed at the park. You are welcome to make recommendations to the park.
Q. I have been given a voucher by the park office for Net4 Internet access. How do I use it?
A. Follow earlier directions to register as a Net4 member by creating a username and password, then input the voucher number when you get to the payment screen.
Q. I don't seem to be able to send emails?
A. Try setting the outgoing mail server (SMTP server) in your email program to server listed against the park you are at HERE.
